MPHG

LAHAINA · COMMS LOG

🔥 Hot Lead

Throw a Personal Training lead to MemDev

Grab 'em while they're warm — fills out in 20 seconds, MemDev gets a call-ready email + STITCH ticket inside a minute.

💡 FAQ · Quick guide hide

No insurance billing

We do not take or bill insurance. We are the most affordable gym on the island.

No membership name changes

One membership per person. Common with visitors / Argentinians / van lifers — the answer is no.

Jump Start sign-ups go through the portal

All Jump Starts must sign up through jumpstartmaui.com. If a member can't, staff signs them up through the site — never the back end.

Hiring inquiries go through Indeed

Anyone calling about a job: direct them to apply + message us through the Indeed portal. Do not take resumes at the desk.

Human handoff = front desk phone only

Lahaina front desk (808) 309-7190 — never give out Pete's cell.

Freeze requests

Can freeze; capture member name, mobile, start + end dates. Pete, Will, or Jarod approves.

Jump Start wait-list

If online portal is full, do not enroll from the back end. Add to wait list on the site.

Log Something

We don't track anonymous complaints or suggestions. If a member won't give their name, don't log it.

Recent entries (last 14 days)

LH-0151 Open 📝 Note 10/11, 2:41 PM HST
Marco

Any chance we have versa grips? Member said we had some at the Kihei location.

LH-0150 Open 📝 Note 10/11, 7:54 AM HST
Ke'ale
MemberRosemarie Rios · 4252369397

Rosemarie Rios is looking to possibly help with child care. she's more interested in being a volunteer instead of a full employee. auntyrose777@gmail.com

LH-0149 Open 📎 Other 10/10, 10:39 PM HST
Danny

Member came up suggesting to get the CBUM Thavage pump non-stim

LH-0148 Open 📎 Other 10/10, 10:39 PM HST
Danny

Member came up suggesting to get the CBUM Thavage pump non-stim

LH-0147 Open 📝 Note 10/10, 9:48 PM HST
Kalani

Member came to the front desk before leaving saying that in the Sauna in the Men's locker looks like maybe Mold. Danny and I went to take a look and it's hard to tell.

LH-0146 Open 📝 Note 10/10, 9:08 PM HST
Kalani

I started work today at 3 PM. There was about 5 different members that came in with their children thinking we had day care available.

LH-0145 Open 📝 Note 10/10, 6:38 PM HST
Latai

10/10 - Ashley Roussey ( Member) would like to be a Yoga instructor if NEED. Avail Mon/Tues - LK

LH-0144 Open 🧢 Merchandise 10/10, 12:31 PM HST
Gavin
MemberBrites Calcado · 8083866113

Brites' card was lost, so the monthly payment did not go through. We put on the new card (6500), and charged the monthly fee. It still shows an owing on our system. But she did get the charge through her credit card.

LH-0143 Open 💰 Pricing 🚨 URGENT 10/9, 11:31 PM HST
Pete
MemberShenkbone and cat

test

LH-0142 Open ⚠️ Complaint · Policy 10/9, 11:30 PM HST
Tiare
MemberSabrina Schultz and husband

Parents (Sabrina Schultz + husband) arrived with their child at 735pm and wanted their 10yo son to hangout in the chairs up front while they worked out. They were told no and were all snippy about being told no. They claimed that they had been allowed to prior, were told "not anymore with kids club open." Mom understood but dad was a dick about it. I was firm and polite, thats not acceptable and we are not liable for the kid, and we arent going for the kids gone wild vibe in our lobby.

LH-0141 Open ⚠️ Complaint · Policy 10/9, 1:57 AM HST
Pete
MemberUnknown offender · unknown

We have a 3 kids maximum in child care -- found some note about a mom with 4. Please alert KC staff of limits- make sure policies are posted on KC window - Policy 1: No sick children. 2: 3 children per family.

LH-H001 Done 🏢 Facility · Sauna 10/6, 12:00 PM HST
Kalani

from 3p-7p I mopped the mens locker due to all the excess water from the shower and sauna. replaced towel uner mat

MGMT · 10/6, 12:00 PM

Working on it with construction firms and architects!

Pete10/8, 12:44 AM HST

Test example

✅ SOLVED by WK (historical) · 10/6, 12:00 PM
LH-H002 Done 🧢 Merchandise · Request 10/6, 12:00 PM HST
Cole

Have come across some people who want some tennis and/or lacrosse balls.

MGMT · 10/6, 12:00 PM

can do!

✅ SOLVED by WK (historical) · 10/6, 12:00 PM
LH-H003 Pending 👤 Memberships · Freeze 10/5, 12:00 PM HST
Latai

Jin Chen looking to freeze the next 2 months, starting tomorrow.

LH-H004 Pending 🏢 Facility · Flooring 10/4, 12:00 PM HST
Marco

Mats wall hanger fell down-- needs attended to

LH-H005 Done 🧢 Merchandise · Request 10/3, 12:00 PM HST
Danny

members asking for MPHG merch

MGMT · 10/3, 12:00 PM

?

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H006 Done 🥤 Supply · Drinks 10/3, 12:00 PM HST
Danny

stocked drinks

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H007 Done 🧢 Merchandise · Request 10/3, 12:00 PM HST
Danny

members asking for a arm blaster

MGMT · 10/3, 12:00 PM

Ordered amazon should be here soon

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H008 Done 🧢 Merchandise · Request 10/3, 12:00 PM HST
Danny

found black duffels and put them out

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H009 Pending 👤 Memberships · Cancel 10/3, 12:00 PM HST
Tai

Erin Blayer would like to CXL member - mobile 517-599-2069. Please Follow up, she is asking in person

LH-H010 Open 💳 Billing · Refund 10/3, 12:00 PM HST
Marco

Kevin Martin was not refunded his jumped start deposit. (808) 214-2688.

LH-H011 Done 🤝 Partnerships 10/3, 12:00 PM HST
Marco
MemberDavid Passannante · 714-955-8667

David Passannante- 714-955-8667-- American Airlines Retiree-- had a history of them paying for his memberships. Please call.

MGMT · 10/3, 12:00 PM

That's on them paying him back, we are not in contract with American Airlines. He can contact Pete, Peter@LPSgyms.com if he would like guidance. That is def not our issue

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H012 Done 💰 Pricing 9/30, 12:00 PM HST
Marco

Do we offer insurance to cover some or all? Been asked a few times.

MGMT · 9/30, 12:00 PM

We do not take insurance. We are the most affordable gym on the island.

✅ SOLVED by WK (historical) · 9/30, 12:00 PM
LH-H013 Pending 🥤 Supply · Consumables 9/30, 12:00 PM HST
Justice

soon to be about of reciept paper at front, assume more in office somewhere?

MGMT · 9/30, 12:00 PM

There is no more.

LH-H014 Done 🏢 Facility · Clocks 9/30, 12:00 PM HST
Cole

The clock by the squat racks isn't functioning properly.

MGMT · 9/30, 12:00 PM

Fixed.

✅ SOLVED by WK (historical) · 9/30, 12:00 PM
LH-H015 Pending 🏢 Facility · Kids room 9/30, 12:00 PM HST
Shantal

baby wipes (skin safe wipes) for kids club

LH-H016 Done 🏢 Facility · Locker rooms 9/29, 12:00 PM HST
Taylor

Liners for hygiene trash cans in women's locker room

✅ SOLVED by WK (historical) · 9/29, 12:00 PM
LH-H017 Done 🤝 Partnerships 9/29, 12:00 PM HST
Justice

member Cate Scott offered giving QR code, information sheet from *Doctors on Call, regarding GLP-1 as an addition for our wellness services..Work email: cscott@docmaui.com

MGMT · 9/29, 12:00 PM

no thank you, we offer this service inside our services

✅ SOLVED by WK (historical) · 9/29, 12:00 PM